Privacy Policy

1. Who we are

GreenFox Energy Solutions Limited (company number SC758486) is the data controller for the personal information we collect through this website. Our registered office is in Scotland.

If you have any questions about this policy, please contact us at hello@greenfoxenergy.co.uk or call 0330 133 8165.

2. What information we collect

We may collect the following personal data when you use our website, fill in forms, or contact us:

• Name, email address, phone number, and postal address
• Information about your property and energy usage (provided via our quote funnel)
• Your postcode and location data
• Technical data such as IP address, browser type, and device information
• Cookie data and website usage analytics

3. How we use your information

We use your personal data for the following purposes:

• To respond to your enquiries and provide solar energy quotations
• To arrange and carry out home surveys and installations
• To manage your ongoing care plan or maintenance services
• To send you relevant updates about your installation (with your consent)
• To improve our website and services through analytics
• To comply with legal obligations

4. Legal basis for processing

We process your personal data on the following bases:

• Consent: Where you have given clear consent for us to process your data for a specific purpose (e.g. marketing communications)
• Contract: Where processing is necessary for the performance of a contract with you (e.g. providing a solar installation)
• Legitimate interest: Where processing is necessary for our legitimate business interests, provided your rights do not override those interests

5. Who we share your data with

We may share your personal data with:

• Our CRM provider (HubSpot) for managing customer relationships
• DNO (Distribution Network Operators) as required for grid connection
• MCS and relevant certification bodies for system registration
• Third-party analytics services (e.g. Google Analytics) in anonymised form

We do not sell your personal data to third parties.

6. Cookies

Our website uses cookies to improve your browsing experience and to analyse site traffic. You can manage your cookie preferences using the banner shown when you first visit our site.

Types of cookies we use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our website
• Marketing cookies: Used to track visitors across websites for advertising purposes

7. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. For customers, this is typically for the duration of our business relationship plus 6 years to comply with legal requirements.

8. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at hello@greenfoxenergy.co.uk.

9. Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.